Careers

Number of Positions: Jodhpur (2) , Jaisalmer (1) , Bikaner(1) & Shimla (2)

Brief outline of the Roles & Responsibilities

• To ensure adherence to the defined quality standards with respect to empanelment of all suppliers / partners including guides and transport.
• Responsible for the overall performance of the branch with a focus on people and supplier management.
• To ensure all queries raised by FHE(s) pertaining to services in the given geographical area are responded to, within the given time limits by the concerned SPOC.
• To contract /negotiate rates with indirect suppliers including Transporters, Activity providers, highway motels, local restaurants, guides and other unstrcutured suppliers.
• To monitor the contractual commitments on a regular basis.
• Assist Central procurement with negotiations with direct suppliers like hotels and activity providers.
• Guest Relations – Provide M&G services to the guests arriving into the city and also meet the tour leaders leading the groups. Handle exigencies of all kinds that may take place locally.
• Support QC team in investigating and addressing client complaints, if any.
• Ensuring compliance and adherence to all financial processes like – Cash Management with the Branch Accountant, voucher approvals, verification of vendor bills, timely dispatch & timely payments to all stakeholders.
• Overall Branch Administration – general upkeep of the office, payment of monthly bills pertaining to rent, maintenance, electricity and any other items.
• Driving Class by Sita and ensuring implementation of technology initiatives
• Maintain PR with tourism departments and other local bodies and liaise with hotels, transporters, guides and other service providers in the region on a regular basis and maintain a good PR with them.
• To keep all team members PAN India informed of latest developments in terms of product / supply chain update.
• Ensure enhanced synergy and co-ordination between the branch office(s) and other North India offices.
• Ensure financial control of the branch and submission of monthly reports to finance and HOD, as required.

Eligibility Criteria

• Graduate/PG in Travel & Tourism
• 6-10 years of industry experience
• Proficient in costing, rate contracting and state tax structure is a must.
• Ability to communicate articulately, clearly & concisely, verbal as well as written.
• Ability to operate independently and collaboratively and have a strong, dynamic working style and a team player.
• Ability to think strategically, see the “big picture”, recognizing impact of decisions on the business and pay attention to details.
• Strong analytical, planning and organization skills.
• Methodological and rigorous in documentation-highly organized, driven and results oriented.
• Excellent interpersonal skills & system knowledge.
• Must have good negotiation, coordination and PR skills.

Interested candidates can share updated CV at hr@sita.in

Specific responsibility / day to day activities

• Collect and analyze best available rate of contracted hotels from various Booking Sites.
• Illustrate and Interpret data, formulate reports.
• Evaluating pricing trends evaluating Hotels based on price.
• Conduct competitive analysis to compare tariffs.

Job Specifications

• The candidate must be a graduate with minimum 2 to 5 years of experience in Data research.
• Proficient in MS office (Excel, Word & Powerpoint)
• Strong data analytical skill
• Prior experience into hotel reservation would be an added advantage

Interested candidates can share updated CV at hr@sita.in

Job description: Inviting applications from enthusiastic candidates for ‘Travel Operations’ role based in Gurugram and Mumbai. The candidate must be a post-graduate / graduate with 2 – 8 years of relevant experience in the travel industry. He/she must have work experience in a similar role.

A brief of the duties & responsibilities is as follows:

• Process and manage bookings to hotels/airlines/train/Safaris.
• Well-versed in designing of itineraries and costing.
• Whenever necessary, negotiate for better rates with hotels for specific movements.
• Monitor day-to-day quotes to ensure customer satisfaction and to meet targeted timelines.
• Actively engage in briefing and debriefing from the operator for each tour.
• Manage the entire life cycle of events including accounting, documentation, and coordinate with the Clients while they are on tour.
• Maintain a close cordial relationship with all service providers.
• Coordinate & follow up with: Respective market manager, product, and R&D team for preparing the product & brochures, suppliers and branches and/or service providers as required.

Interested candidates can share updated CV at hr@sita.in

We are India’s oldest and largest inbound travel company. Last year we commenced the development of our in-house product with the aim of end-end automation of our B2B business. To accelerate the development of our platform, we have recently set up a technology innovation center, TCI Digital Labs, and are looking to onboard passionate developers across all areas – cloud, (AWS), DevOps, Java, React, Typescript, and Data – to become part of our ambitious product engineering roadmap.

Job Description

Must-Have

• Software development experience which includes 2 + years of deep, hands-on experience with React Js
• Good understanding of frameworks like Bootstrap, Backbone, React JS, Redux, and libraries like jQuery, LESS, and Ajax
• Knowledge of automation testing frameworks (Mocha, Jest, or others)
• Experience with browser-based debugging and non-performance software
• Strong understanding of server-side CSS pre-processing languages, such as LESS and SASS
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc

Good to have

• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Have designed API interfaces (REST and/or GraphQL)
• Back-end development experience
• Conversant with SQL

Interested candidates can share updated CV at hr@sita.in

We are India’s oldest and largest inbound travel company. Last year we commenced the development of our in-house product with the aim of end-end automation of our B2B business. To accelerate the development of our platform, we have recently set up a technology innovation center, TCI Digital Labs, and are looking to onboard passionate developers across all areas – cloud, (AWS), DevOps, Java, React, Typescript, and Data – to become part of our ambitious product engineering roadmap.

Job Description

Must-Have

• Development experience in building back-end applications using Java and the Spring ecosystem
• Strong command over core Java
• Understands the application of java best practices
• Familiar with the Java Concurrency model
• Understands Java collections, generics, and java 8 based functional programming features
• Understands what it means to write unit-testable code
• Has extensively used the Spring ecosystem
• Spring Boot
• HTTP/REST API development
• Spring Data (JPA)
• String experience ORM tools like Hibernate (can fine-tune mappings for performance)
• Conversant with SQL and database design
• Appreciation of various design styles including event-based, microservices, monolithic modularity, etc.

Good to have

• AWS: Experience with developing applications for the AWS Cloud
• Usage of Code quality tools (SonarQube or others)
• Familiarity with Deployment using CI/CD pipelines
• Understands Unit and integration testing facilities of Spring Boot

Interested candidates can share updated CV at hr@sita.in

General Tasks

• Explore & Travel to look for new products as per plan and where required.
• Prepare Travel Reports based on your travels
• Come up with new product ideas and translate them into tangible tours or excursions as per demand
• Keep abreast of the latest travel trends.
• Track competition on the product.
• Support and Assist the teams in India with Product Knowledge
• Help the team customize programs with product ideas as per their requirement
• Efficient and timely action of all queries with regard to Product.
• Ensure proper coordination with the operations team in India and FTOs
• Write & contribute to the monthly newsletter, The Art of Travel
• Write & Create travel content for Social Media
• Sustainability and Responsible Travel are key to our product creation and the explorer must understand and be educated about it.

Specific responsibility / day to day activities

• Traveling to rediscover the best-selling destinations in the Indian subcontinent
• Shooting videos and stills in the Indian subcontinent to make interesting films/photo slides with the help of the in-house video desk and design team.
• Share the new findings via Reports to the Operations teams and Destination Knowledge Centre and finally to external customers on time.
• Use internal and external communication channels to make visible the new experiences to all customers; internal and external and prospects.
• The competition analysis and market intelligence.
• Product innovation as per market trends with the help of the Business Development Team.
• Compiling and updating the central pool of information both online and offline for internal customers.
• Engaging with friends of the Destination Knowledge Centre and increasing our pool of friends.

Interested candidates can share updated CV at hr@sita.in

General Tasks

• Meeting & Greeting the guests as per the allocated duty.
• Interaction with Guests as per the briefing sheet.
• Facilitate all activities involved in the arrival and departure transfer of guests.

Specific responsibility / day to day activities

• Responsible for strictly following the prescribed SOP & making the guest comfortable & their experience memorable.
• Responsible for welcoming, escorting & assisting guests in arrival & departure transfer.
• Assist the guest at the time of check in & check out at the hotel.
• Brief the guest about complete tour itinerary (If required).
• Perpare paging board as per the allocated assignment.
• Reconfirm the flight, hotel, vehicle & all other details before transfer.
• Ensuring Vehicle quality by performing complete vehicle check-list process.
• Ensure to carry required amenities as detailed for allocated assignment.
• Disseminating correct & timely information to Operations team.
• Effective laisoning between DO-CSE, TDO & ADO.
• Assist the client in all possible ways in consultation with the file handler and duty officer.
• Provide clients’ feedback to the operation team.
• Should be responsible for assisting official work / assisting Duty Officers as needed.
• Should have good knowledge of brand specific requirement.

Interested candidates can share updated CV at hr@sita.in

Location: Mumbai / Gujarat
Designation: Deputy Manager / Manager

General Tasks

• Generating sales from the Domestic market as per assigned budgets
• Ensure file profitability, managing assigned budgets, and statistical/financial records
• Ensuring & maintaining a high standard of quality and service delivery
• Ensure proper coordination & maintain PR at all service levels (Interdepartmental coordination & communication, including domestic agents)
• Liaise with travel partners, including hotels to manage booking & schedules
• Customer satisfaction (Dealing with customer inquiries & meeting their expectations)

Specific responsibilities

• Sales visits to clients
• Ensure cost control / constant renegotiation with suppliers to increase profitability
• Maintaining weekly sales reports
• Coordinating with the product and Procurement team for setting up of new products if required
• Ensure process compliance to increase productivity and customer satisfaction
• Keep a track of Conversion ratio, GOP and Client feedback

Job Specifications

• Candidate should be a minimum graduate
• Should have a minimum of 4-6 years’ experience and a flair in sales role
• Should have an understanding of the customer needs and the market
• Must possess Destination and Product knowledge and sound understanding of market pattern
• Strong interpersonal skills

Interested candidates can share updated CV at hr@sita.in

Location: Gurugram

General Tasks

• Managing travel desk transactions and interaction with airline and train vendor.
• Managing online transactions for monument tickets and reconciliation.
• Ensuring the best deals for groups and charter negotiations.
• Reconciliation of accounts and tracking the refunds (airlines and railways).
• Maintain a good PR with Airlines and charter / train vendors.

Specific responsibility / day to day activities

• Low-cost airline ticketing and reconciliation.
• Coordination with Airlines call center for full refunds, waivers , cancellation and changes.
• Train ticket billing and reconciliation.
• Follow up with FHE’s for bill disputes and train bill clearance.
• Update Ancillary services through credit cards for Full cost airlines.
• Assist superiors in managing travel desk.

Interested candidates can share updated CV at hr@sita.in